Shipments and returns

Shipments

ITT Worldwide, ships to any country and any location worldwide. We have logistic partnerships worldwide, and can get our customers any equipment they want, No matter what the size, from one box to several pallets; it’s no problem for us. We use several logistic partners and find the best quote, to help you keep cost down.

Shipping Options:
FedEx USPS UPS DHL Aeronet, Freightquote.com, OIA Global Logistics

We can also ship with your Shipping Account; just contact us to make arrangements.
Most orders ship same day, but allow 24-48 hours to process your order once payment has been received.
We also can setup any other shipping arrangements at your request, contact us for additional details.

***INTERNATIONAL CUSTOMERS***

Free Shipping Only Applies to U.S customers, All international customers must pay shipping.
* Sales to certain countries outside of the United states are only eligible for bank wire as payment. But will receive serial number and test reports at customers request, before shipping.
* All International customers are responsible for all shipping fees, duties & taxes (No exceptions)

Returns

Our goal is to ensure you are completely satisfied with your purchase. We will always work with our customers to assist with any problems during the warranty duration. We will trouble shoot free of charge, any issues you may have via, Instant message, E-Mail or phone before having the item returned to our facility for inspection, in a effort to assist you as quickly as possible. We test all unsealed, Open Box, Factory refurbished, & used equipment as it arrives in our warehouse. We then re-test all equipment before it ships and keep a test log on file for every item sold.

All returns must be made within the warranty term specified for that product from the original date of purchase. All resellers have a 30 day warranty, and returns will not be accepted after 30 days. Used items cannot be returned if still functioning, but can be exchanged if there was an error during initial order. If the item isn’t in stock during the exchange period, the buyer has the option to receive a store credit or wait for the item to become available. Returns must be delivered to us within 7 business days from the date of the Return Authorization (RMA)

All returns must include the following: Original packaging (manufacturer's box, Styrofoam, plastic bags, include packing material etc.) Original intact UPC barcode or serial tag, removal of the UPC code or the serial voids any possibility of return regardless of RMA or credit request status. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, power cable, etc.) Manufacturer documentation (manuals, warranty cards, registration information, etc.) The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the shipping box. Items received with any writing, putting a shipping label on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval. All returns must be packed in a secure outer shipping box with valid RMA number on the shipping label (do not write on manufacturers box). Please note that our Returns Department will refuse any package that does not have a valid RMA number or that RMA has expired. There are no exceptions.

Returns Must Meet ALL Applicable Criteria

 If you are returning an unopened item to ITT Worldwide, a 20% to 30% restocking may apply under any of the following circumstances. Please read the following criteria thoroughly to see if your return will be subject to this fee. Please allow 1-2 weeks to process all refunds.

 Any item whose total value exceeds $500.00 US dollars will be subject to a 20% restocking fee. Item whose total value lower than $500.00 US dollars will be subject to a 30% restocking fee. Incomplete Returns - Items returned damaged by a customer or with missing accessories will be charged a 30% restocking fee or the cost of replacement or repair for the device, whichever is less. Any sent back without an RMA number issued by ITT Worldwide will be rejected and sent back at buyer’s expense. If items reported as defective that are not found defective will be subject to 30% restocking fee.